Privacy Policy

How we protect and manage your personal information

Last updated: February 15, 2025

Introduction and Scope

Digitalspotdesktop operates as a financial analysis platform serving business clients throughout Thailand and the broader Southeast Asian region. This privacy policy explains how we collect, process, store, and protect personal information when you use our financial analysis services, visit our website, or interact with our platform.

This policy applies to all users of digitalspotdesktop.com, including business clients, individual users, and visitors to our website. We are committed to transparency about our data practices and your rights regarding personal information.

Important Note About Thai Data Protection

As a service operating in Thailand, we comply with the Personal Data Protection Act (PDPA) B.E. 2562 (2019) and related Thai privacy regulations. This policy reflects our commitment to meeting both local Thai requirements and international privacy standards.

Information We Collect

We collect several types of information to provide our financial analysis services effectively. The information we gather depends on how you interact with our platform and which services you use.

Account and Profile Information

Full name and business title or position

Email address and phone number for account communications

Company name, business registration details, and industry sector

Business address and preferred communication preferences

Account security information including encrypted passwords

Financial and Business Data

When you upload financial documents or input business data for analysis, we process this information to provide our services. This may include financial statements, transaction records, budget information, and other business metrics you choose to analyze through our platform.

Technical and Usage Information

IP address, browser type, and device information

Pages visited, time spent on our platform, and feature usage patterns

Error logs and technical diagnostics to improve service quality

How We Use Your Information

We use the information we collect for specific, legitimate business purposes related to providing financial analysis services and maintaining our platform. Here's how we use different types of information:

Purpose	Information Used	Legal Basis
Service Delivery	Account info, financial data, usage patterns	Contract performance
Platform Security	Login data, IP addresses, device info	Legitimate interests
Customer Support	Contact details, account history, support queries	Contract performance
Legal Compliance	All data as required by applicable laws	Legal obligation

We also use aggregated, non-personally identifiable information to understand usage patterns and improve our services. This helps us develop better financial analysis tools and enhance the user experience across our platform.

Information Sharing and Disclosure

We do not sell, rent, or trade personal information to third parties. We only share information in specific circumstances necessary for service delivery or as required by law.

Service Providers and Partners

We work with carefully selected service providers who help us deliver our financial analysis platform. These partners may process personal information on our behalf but are contractually required to protect your data and use it only for specified purposes.

Cloud hosting providers for secure data storage and platform operation

Payment processors for handling subscription and service fees

Technical support providers for platform maintenance and security

Analytics services that help us understand platform usage (using anonymized data)

Legal Requirements

We may disclose personal information when required by Thai law, court orders, or regulatory authorities. We may also share information to protect our legal rights, prevent fraud, or ensure platform security.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information. Our security practices include both technical and administrative safeguards designed to prevent unauthorized access, use, or disclosure of your data.

Our Security Measures Include:

End-to-end encryption for all data transmissions and storage

Multi-factor authentication for account access

Regular security audits and vulnerability assessments

Secure data centers with physical access controls

Employee training on data protection and security protocols

Incident response procedures for potential security breaches

While we implement strong security measures, no online service can guarantee complete security. We encourage users to protect their account credentials and report any suspicious activity immediately.

Your Rights and Choices

Under Thai data protection law and our commitment to privacy, you have several rights regarding your personal information. We provide clear processes for exercising these rights and respond to requests promptly.

Access and Correction Rights

You can access your personal information through your account dashboard or by contacting our support team. You have the right to review what information we hold about you and request corrections for any inaccurate data.

Data Portability and Deletion

You can request a copy of your data in a portable format or ask us to delete your personal information, subject to legal and contractual obligations. We will process deletion requests within 30 days unless we have legitimate reasons to retain certain information.

Communication Preferences

You can manage your communication preferences through your account settings or by following unsubscribe links in our emails. Essential service communications may continue even if you opt out of marketing messages.

Data Retention and Storage

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and your relationship with our platform.

Data Type	Retention Period	Reason
Account Information	Duration of active account plus 2 years	Service provision and legal compliance
Financial Analysis Data	3 years after last access	Business records and audit requirements
Technical Logs	12 months	Security monitoring and system maintenance
Support Communications	2 years after resolution	Service quality and legal protection

We regularly review our data retention practices and delete information that is no longer needed. You can request earlier deletion of your data, and we will accommodate this where legally and contractually possible.

International Data Transfers

Some of our service providers and technical infrastructure may be located outside Thailand. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Thai privacy standards.

We use standard contractual clauses, adequacy decisions, and other approved mechanisms to ensure your information receives adequate protection when processed outside Thailand. We maintain oversight of all international data processing activities.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. We will notify users of significant changes through email or prominent notices on our platform.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information for Privacy Matters

If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

Digitalspotdesktop Privacy Team
70/57 Si Racha-Nong Kho 8, Tambon Surasak
Si Racha District, Chon Buri 20110, Thailand

Email: privacy@digitalspotdesktop.com
Phone: +6674345881
General Inquiries: info@digitalspotdesktop.com

We respond to privacy inquiries within 72 hours and work to resolve concerns as quickly as possible while ensuring thorough investigation of any issues raised.